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Law firm marketing and business development has become more complex, yet our technology applications have become more integrated and simplified. Through integrated marketing technology, we can help you power greater productivity in your firm and help you provide clients with the information they need, when they need it.
Experience Management
You nailed it. You achieved exactly what the client hoped for. Now go ahead and use that experience to win more clients like them. In an increasingly competitive market, law firms must clearly demonstrate specific, recent and relevant experience in order to be in consideration for new work. Yet too often, a firm’s ability to access important experience information lags behind what is needed to grow, manage and market the firm effectively. With Hubbard One’s Experience Management solution, you can centrally store, manage, access and use an authoritative database of the firm’s most valuable internal information. Hubbard One partners with clients to ensure that attorney skills, matter experience, industry and practice experience, client experience and case studies are all available for firm use.
Core Offering
- Access comprehensive firm experience with a few clicks
- Manage all experience information in a single place
- Integrate experience with your Web site, proposals, newsletters and other materials
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- Provide firm wide access to attorney skills information through Experience Manager or your firm intranet
- Take advantage of existing information through integration with financial management systems
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Sample Functionality
- Create and manage practice specific experience profiles and information
- Manage an unlimited number of custom fields and categories in a completely non-technical way
- Customize search screens and search criteria in a completely non-technical way
- Export experience records
- Manage and share multi-lingual versions of experience
- Relate experience information to practices, attorneys, offices, regions and other groupings
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- Manage anonymous and unpublished experience for internal use
- Find relevant information quickly by using sophisticated, yet simple searching and reporting
- Protect key data with field level security
- View an audit trail of changes and updates
- Manage user access and security from a single, integrated application
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Related Client Services
Consulting & Strategy
In an increasingly competitive market, firms need to use both time and talent to their fullest. Hubbard One specializes in helping firms navigate and leverage information in multiple firm databases and systems to create a more streamlined and efficient process. Hubbard One’s Experience Management Assessment consulting engagement helps identify key potential points of integration that will help automate the collection of experience information and proposal content, while reducing manual time entry and follow up. As part of our assessment, we review your existing business processes and prepare an analysis that will guide the building of an experience solution, including data sources and staffing resources. We gain insight into your processes through interviews and requirements gathering sessions and produce a report that includes an executive summary, themes from interviews, requirements and business processes, discovered data sources, integration points and solution architecture. At the end of the assessment, you’ll be provided with actionable recommendations such as an implementation plan, diagrams of current data flow, proposed data flow, suggested data collection procedures and integration points to ensure ongoing data enhancements and quality.
Project Delivery
Cutting edge solutions can be complex, but with Hubbard One you have a dedicated team and project manager to help guide you through the process. Our team of project managers has developed a defined process and methodology to ensure a smooth delivery. Working as an additional member of your team, your project manager will help you define outcomes, scope and budget for your project, and work with you to set a budget and schedule based on your requirements. Your project manager helps you kick-off your project internally and ensures your project stays on schedule, within your budget and scope and maintains a high level of quality throughout the entire process. Your project manager works with your to ensure your complete satisfaction from beginning to long after your project is completed with ongoing support and quality assurance.
Technical Architecture
Hubbard One takes a cutting-edge approach to experience management solutions. Our team is highly trained on the latest reporting tools and technologies. We can build custom, complex reports that fully integrate with your time and billing system, knowledge management system and practice-specific database. Experience Manager is architected for the best performance, scalability and usability, and our approach is validated by our certification as a Microsoft Gold Partner.
Integration Services
Having worked with many of the world’s largest law firms, Hubbard One understands the sophistication and complexity of integrating technology. We work with clients to define and build custom integrations to fit their exact needs and requirements when our out of the box offering is not enough. Hubbard One can help you with integration into your firm’s existing systems, including time and billing, content management, contact management or CRM, practice-specific databases or other systems. We can also provide easy user authentication by passing through lawyer and staff network credentials so that logging in can be smooth and seamless. Our integration services also include standard application programming interfaces to ensure seamless communication between all of your Hubbard One software.
Hosting & Maintenance
Hubbard One offers secure hosting services to help ensure your firm’s information stays protected. For more than 11 years, Hubbard One has been hosting leading law firms' web applications in our fully redundant, scalable and load-balanced environment. Our secure hosting environment features multiple layers of traffic filtering, intrusion detection systems and anti-virus protection and is monitored 24 hours a day by a team of specialists. We regularly review backup procedures in light of various state regulations.
Training
Hubbard One offers online and on-site training programs that help you optimize your Experience Manager investment. Whether you are looking for a quick refresher course or an in-depth training session, our training programs provide you with the tools you need to make the most of your experience management solution. From Experience Manager and content management fundamentals to managing firm experience and Experience Manager for administrators, we give you the tools to make the most of your experience management software.
Analysis & Optimization
Having worked with some of the most progressive and creative firms in the world, Hubbard One understands what it takes to get the most of your technology solutions. We help hundreds of firms maintain their software for optimal performance and functionality by leveraging our industry expertise, technical capabilities and knowledge of your firm and each unique project. Through our strategic and industry vision, we help ensure your solutions continue to evolve and provide a platform for business relationships. We work with you to ease firm wide implementations, manage change, and draw inspiration from industry and out-of-industry trends. Our breath of experience and creative thinking enable us to help support your firm’s growth through training efforts, thought leadership and our revolutionary industry vision.
Meet a Hubbard One Expert
Nancy Manzo
Practice Director, Marketing Solutions
Nancy is the practice director in the marketing solutions practice at Hubbard One. She has more than 17 years of experience working with large law firms on using technology to support their business development objectives, including 10 years as a marketing director for a global law firm. Previously, Nancy led a successful consulting firm that worked with over 100 American, Canadian and Italian law firms on client relationship management initiatives. At Hubbard One, Nancy’s group provides consulting in the areas of requirements gathering, business case development, implementation strategy, change management, metrics and return on investment analysis. Nancy holds a Bachelor of Arts degree in history and political science from Eugene Lang College of the New School for Social Research in New York City.
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