7/25/2011
The Evolution and Future of CRM for Law Firms
Author:
Jillion
Weisberg
The Journal of Legal Marketing - July 2011
Traditionally, firms have turned to customer relationship management (CRM) solutions to help them capture all of their contact information within a central location. However, CRM systems provided only contact information, not relationship information. So firms still struggled with fully understanding who knew whom, and how well, making it difficult to gauge the value of the relationship. Furthermore, these systems required manual updates, which proved time-consuming and cumbersome for attorneys. This resulted in outdated, unorganized and ineffective information.