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Hubbard One is the leading provider of Enterprise Relationship Management (ERM) solutions for law firms and professional services organizations.
ContactNet (ERM)
Relationships and experience are critical assets to law firms. They are the foundation for new business acquisition, client retention and competitive differentiation. By strategically using these assets, legal professionals can better understand how to direct their marketing and business development programs and drive intelligent growth strategies.
ContactNet’s Enterprise Relationship Management platform, used by more law firms than any other ERM solution, allows professionals to better understand relationship strength and identify who knows whom. Now, expanded relationship intelligence functionality enables firms to identify new targets, prevent missed opportunities, monitor client engagement and ultimately evaluate the success of client development efforts.
Now, ContactNet clients have access to enhanced:
- Analytics: Easily identify new business opportunities based on criteria such as Top 100 clients, Fortune 500 relationships and prospect and industry group opportunities.
- Integration: Users can now view ContactNet relationships from within Monitor Suite, to quickly and easily see the important intersection of market and relationship opportunities. Improved integration with leading CRM systems allows users to evaluate relationship strength as part of marketing workflows.
- Business Development Dashboards: View strategic account and relationship information, such as new contacts, new companies, key clients and non-clients, key industries, recent searches and usage graphs conveniently from one screen
Core Offering
- Uncovers relationships in e-mail patterns, calendars, address books, contact management systems and phone system data
- Fully integrates with all major CRM systems, including Hubbard One’s Contact Manager, to improve Marketing efficiency
- Fast, easy and comprehensive user interface that enables searching across people, companies, industries and geographies
- Comprehensive alerting and reporting features including Lonely Contacts and Relationship Reminders
- Strategic Business Development dashboards to provide at-a-glance relationship statistics across target types, industry and geography
- Integration with time and billing systems for up-to-date client relationship status
- Highly customizable privacy configuration options
- Ongoing support, system monitoring, training and best practices
- Minimal implementation time and impact on firm’s IT time or resources
Sample Functionality
- Easily evaluate relationship strength as part of list creation, e-mail communication development and activity tracking with integration with Contact Manager
- Accurately and comprehensively find and rank the most valuable relationships that a firm has to each target client
- Find prospects, new hires and more through easy to understand searches and powerful reporting
- Drive and support cross-selling, client management, business development and talent management
- No data entry required to receive updates on your strongest relationships
- Integrate with contact management, telephone, time and billing and other systems
Related Client Services
Consulting & Strategy
Hubbard One’s ContactNet specialists lead the world in successful ERM implementations. Our team works with you to develop a strategic plan for your enterprise relationship management solution to ensure its success. Let Hubbard One work with your firm to create a successful enterprise relationship management plan and put your relationships to work for your firm.
Project Delivery
Innovative solutions can be complex, but with Hubbard One you have a dedicated team and project manager to help guide you through the process. Our team of ContactNet experts has developed a defined process and methodology to ensure a smooth delivery. This methodology is supported with tools and templates that were developed based on years of experience.
Working as an additional member of your team, your project manager will work with you to set a schedule based on your requirements. Your project manager helps you kick-off your project internally and ensures your project stays on schedule, within your budget and scope and maintains a high level of quality throughout the entire process including discovery, configuration, data cleansing & migration, installation, testing, and rollout. Your project manager works with you to ensure your complete satisfaction from beginning to long after your project is completed with ongoing support and quality assurance.
Technical Architecture
Hubbard One takes a cutting-edge approach to relationship management. Our team is highly trained on the latest reporting and technologies. ContactNet is architected for the best performance, scalability and usability, and our approach is validated by our certification as a Microsoft Gold Partner.
Integration Services
Having worked with many of the world’s largest law firms, Hubbard One understands the sophistication and complexity of integrating technology. We work with clients to define and build custom integrations to fit their exact needs and requirements when our out-of-the-box offering is not enough. ContactNet is built to integrate seamlessly with firms’ existing telephone, time and billing and contact management systems. Our ContactNet integration services also include tight integration with Hubbard One’s Contact Manager system to enable firms to access ContactNet relationship data within their Contact Manager workflow.
Training
Hubbard One offers training programs that help you optimize your ContactNet investment. Whether you are looking for a quick refresher course or an in-depth training session, our training programs provide you with the tools you need to make the most of your relationship management solution.
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